While most insurance plans cover virtual visits, you may want to review your policy or contact your insurance to verify coverage. Is this visit covered by my insurance plan? We’re working with state and local health departments and the CDC to provide updates about coronavirus (COVID-19) and information on how to access care, resources and support. If your provider can’t see you, ensure that your camera is unblocked from your web browser.Įnsure that the volume is turned up on your phone, tablet or computer, and make sure your device is not on mute. When you join, you are in a virtual waiting room, so you won’t be able to see your provider until he or she joins. How do I fix this?Ĭheck to see if your provider has joined the session yet. I am unable to see my doctor and/or my doctor can’t see me. The only browser that does not work for this session is Internet Explorer. You can use most of the common browsers (Safari, Chrome, Firefox). What browser should I use for this visit?
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